Access from the menu
Access from the iTop home page
All of your closed tickets are displayed and classified by descending numbers.
*Difference between closed ticket and resolved ticket : a closed ticket cannot be re-opened, but a resolved ticket can be re-opened.
On this screen:
- You can change the number of tickets displayed per page (10, 20, 50 or all).
- You can filter your tickets by typing a word or phrase in the "Filter" field.
- You can sort your tickets by clicking the button in the "Full Name" column.
- The list of tickets can be exported to Excel by clicking on the corresponding button.
Clicking on the name of a ticket will take you to the display screen for your request:
You will save a trace of all actions taken to resolve the request, discussions between yourself and the support team, and attachments.
The ticket can be exported to Excel. To do so, select the fields to export and click on "Export" (Warning: this feature is not available with Internet Explorer.)