All of your ongoing tickets are displayed and classified by descending numbers.

In the top right corner you can also display your resolved tickets.

By default, you will see all the tickets that you have requested and all the tickets for which you are in contact.

If you are a "super user" for your company, you will see all of the tickets for your company's contract.

On this screen:

• You can change the number of tickets displayed per page (10, 20, 50 or all).
• You can filter your tickets by typing a word or phrase in the "Filter" field.
• You can also display resolved tickets (button at the top right corner of the screen).
• You can sort your tickets by clicking the button in the "Full Name" column.
• The list of tickets can be exported to Excel by clicking on the corresponding button. 

• You can navigate to resolved tickets.

Clicking on the name of a ticket will take you to the display screen for your request:

Important items to check:

• Ticket status (created, assigned, update to public log, etc.)
• Priority (P1 > P2 > P3)
• Public log (enables discussion between yourself and the support team)
• Attachments (you can add these at any time provided that the ticket has not been closed). We recommend that you provide an explanation for your attachment by including a comment in the public log.
• The ticket can be exported to Excel. To do so, select the fields to export and click on "Export". (Warning: this feature is not available with Internet Explorer).
  
  

Also read: Ongoing tickets